COFFT SUPPORT
Frequently Asked Questions
Shipping, returns, leather, products, and payment information — all in one place.
Shipping
Where does COFFT ship to?
COFFT currently ships to France, Europe, and selected international destinations. Available destinations are shown at checkout.
How long does delivery take?
Orders are usually prepared within 24 to 48 hours. Delivery timing depends on the destination and selected shipping method.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and shipping method.
Do you offer express delivery?
Express delivery may be available for selected destinations. If available, it will appear during checkout.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number by email.
Returns
What is COFFT’s return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and returned with original packaging. For the full return, withdrawal, and refund conditions, read our Returns & Withdrawal Policy
How do I return an item?
Contact us with your order number and reason for return. We will confirm the return instructions by email.
Is return shipping free?
Return shipping conditions depend on your location and the reason for return. The exact conditions are confirmed with your return instructions.
What condition does the item need to be in to return it?
The item must be unused, clean, undamaged, and returned with its original packaging and accessories.
Materials & Quality
What leather does COFFT use?
COFFT uses genuine Crazy Horse leather, selected for its durable structure, pull-up character, and ability to develop a natural patina over time.
Is COFFT genuine leather?
Yes. COFFT bags are made with genuine leather, with a focus on texture, structure, and long-term wear.
Will the leather change over time?
Yes. Crazy Horse leather naturally marks, darkens, and develops character with use. This patina is part of the material’s identity.
How do I clean and care for my COFFT bag?
Wipe the leather with a soft dry cloth. Avoid soaking the leather, harsh chemicals, and prolonged direct sunlight. For deeper care, use a leather conditioner suitable for waxed leather.
Where are COFFT products made?
COFFT products are produced in small batches with selected manufacturing partners specialized in leather goods construction.
Products
What is the Signature Duffle made of?
The Signature Duffle is made with genuine Crazy Horse leather, structured panels, contrast stitching, and durable metal hardware.
What are the dimensions of the Signature Duffle?
Product dimensions are listed on the product page. If you need a specific measurement before ordering, contact us and we will confirm it.
Does the Signature Duffle fit airline carry-on size?
The Signature Duffle is designed for travel and short stays. Carry-on acceptance depends on the airline, so always check your airline’s current cabin baggage policy.
What is the difference between Espresso and Latte?
Espresso is the deeper brown colorway. Latte is the lighter warm leather tone. Both use the same leather construction and product design.
Brand
What does COFFT stand for?
COFFT is built around intentional movement: leather goods designed for travel, business, and daily use.
What does “Move With Intent” mean?
Move With Intent is COFFT’s design philosophy. Each piece is made to feel useful, composed, and refined in motion.
Are COFFT products made in small batches?
Yes. COFFT operates with limited production quantities to maintain control over quality, inventory, and product direction.
Payments & Security
What payment methods does COFFT accept?
Available payment methods are shown at checkout and may include major cards, express checkout options, and local payment methods depending on your region.
Is checkout secure?
Yes. COFFT checkout is processed through Shopify’s secure checkout system.
Can I modify or cancel my order?
Contact us as soon as possible. If the order has not yet been prepared or shipped, we will do our best to help.
Still need help?
Our team is here to help with product, shipping, and order questions.